Continued network expansion in 2019 and delivery of new A320neo aircraft

KUWAIT: Jazeera Airways, Kuwait's leading low-cost airline, operating regionally and internationally, celebrated one year of operations from its dedicated Terminal 5 (T5) at the Kuwait International Airport, marking one of the few commercial terminals to be operated by a private airline in the world.

The airline marked the milestone in a closed event attended by officials from Kuwait's Directorate of Civil Aviation (DGCA), Ministry of Interior, Kuwait Customs, KAFCO, National Aviation Services (NAS), Kuwait Airways and other local service providers and partners.

Speaking about the event, Jazeera Airways Chairman, Marwan Boodai, said: "In May last year, the inauguration of T5 emerged as significant game-changer for our operations and customer experience. T5 enabled us to serve our growing number of passengers, which saw a record growth of 46.4% in 2018 as our airline continued to expand its operations in the Middle East, Europe and Indian Subcontinent.

"I take this opportunity to thank Kuwait's DGCA and Ministry of Interior for their valuable support in turning T5 a reality and supporting the advancement of the aviation industry in Kuwait to better serve travelers. I also thank our partners and service providers, Kuwait's Customs, KAFCO, NAS and Kuwait Airways the strong partnership we've built together over the past 14 years."

Terminal 5 was designed to facilitate the journey of our customers and provide them with a fast and efficient travel experience with state-of-the-art facilities that offer passengers advanced self-service check-in options, a modern design to ease the flow of passengers, retail offerings, ample parking spaces, and most importantly, a quick and simple journey from parking to boarding.

Today, T5 provides passengers with the ease and comfort of traveling with 11 check-in counters, six self-check-in kiosks, dedicated passport and security control procedures, duty free shops and restaurants, the Pearl Lounge, as well as free WiFi internet service available for passengers when boarding at the T5 gates. T5 also has a dedicated number at 176 and Help Team on-ground to respond to passengers' queries and guide them through the Terminal.

Facts and figures about T5:

  • Around 2.0 million passengers flew from T5 since May 2018
  • 11 check-in counters
  • 6 self-check-in kiosks
  • More than 350 parking spaces
  • 4,750 square meters
  • Annual capacity of 3.5 million passengers
  • Three gates, two equipped with a boarding bridge
  • Pearl Lounge for business travelers
  • Duty Free, retails shops, restaurants and service providers' desks
  • Compliant with the IATA Level of Service C

Security and safety standards:

Passport control and security are operated by the Kuwaiti Ministry of Interior for border control, aviation security and police. Kuwait International Airport manages customs, while the Terminal is supervised by Kuwait's DGCA.

Boodai concluded: "As we move forward, we are investing in expansion plans to continue better serve our customers. We are planning a new route to London Gatwick, in addition to new routes in India, Pakistan, Bangladesh and the Gulf. The expansion will be supported with the delivery of three new A320neo aircraft this year. "I take this opportunity to thank our team for milestones our airline has achieved over the past year and thank you customers for their continued trust in Jazeera Airways."