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Kuwait Times
Jean Turgeon, Avaya’s VP & Chief Technologist.KUWAIT: Virtual agents need to evolve towards Smart virtual intelligence, delivering big data through real-time smart analytics, said Jean Turgeon, Avaya's VP & Chief Technologist, Software Defined Architecture, World Wide Sales, during an interview. Excerpts:Q: Scanners, CCTV, detectors, are all in place to prevent crime, loss of lives, etc. What is the advantage of all this data?A: While various...