KUWAIT: Minister of Higher Education and Scientific Research and Acting Minister of Education Dr Nader Al-Jallal has directed the ministry’s officials to resolve all issues brought to the officials by citizens according to the available capabilities while adhering to the regulations, systems and laws in force.
The minister stressed on Thursday the need to develop the ministry’s performance and improve the services provided to people. Minister Al-Jallal gave the orders after meeting with some civilians who came to the ministry to resolve issues, process paperwork or submit complaints. The meeting was attended by Acting Undersecretary of the Ministry of Education Mansour Al-Daihani, Acting Assistant Undersecretary for Public Education Mansour Al-Dhafiri and Acting Assistant Undersecretary for Educational Facilities and Planning Mohammed Al-Khalidi and Assistant Undersecretary for Administrative Affairs and Administrative Development Matrook Al-Mutairi.
The directives are in implementation of the political leadership’s open-door policy and are aimed at promoting the principle of transparency and direct communication with citizens to address their issues and listen to their suggestions and observations. The open-door policy has been a focus of the new Kuwaiti Cabinet, which was named in mid-May. Citizens who would like to book an appointment to meet with officials can do so through the "Sahel” app. Complaints and suggestions heard at the meetings will be summarized in reports to be regularly shared with relevant authorities.