KUWAIT: Zain organized a workshop titled Tech for All at its headquarters in Shuwaikh to introduce people with disabilities to smartphone accessibility features and tools. This initiative aligns with the company’s efforts to promote disability inclusion in the community. The initiative came under the umbrella of WE ABLE - Zain’s disability inclusion program that aims to present highly impactful Diversity and Inclusion initiatives, increase the employment of people with disabilities in its workforce, and identify and implement assistive technologies that enable employees with disabilities to independently complete their tasks.
Zain coordinated with the Public Authority for Disability Affairs, Al Kharafi Special Needs Activity Center, and Al Tomooh Sports Club to invite members of the disability community to the workshop. Participants were welcomed at the Zain Innovation Campus (ZINC), where the workshop was supervised by the Customer Care Division’s training team.
During the workshop, participants were introduced to various accessibility features and tools available on iOS and Android devices, focusing on those designed for people with visual, hearing, and motor impairments. Each feature was explained in detail, followed by a hands-on session to customize and activate the tools on each participant’s smartphone based on their unique needs.
At the end of the session, Zain listened to feedback and suggestions from participants to further enhance the service experience for customers with special needs. This effort reflects the company’s commitment to including people with disabilities in the community, helping them achieve their aspirations, and providing them with the best tailored services. As a leading digital service provider, Zain believes it has a significant role in sharing technology experiences and knowledge with everyone, especially people with disabilities. The company seeks to add value by enhancing the customer experience for people with disabilities, helping them make the most of their smart devices.