In this regard, KFH's head of customer's complaints unit, Abdullatif Saad Al-Fadhli said that the workshops and training programs were attended by top officials and employees from various levels.
Al-Fadhli added that the guide includes very important set of regulations that had been previously issued by the Central Bank, making KFH up-to-date. These instructions are to introduce new measures to train employees as well as boost customers' awareness about the guide that was uploaded on KFH's website.