By Faten Omar

KUWAIT: Samsung Gulf Electronics has partnered with Sharing Group, a major business solutions provider in Kuwait, to introduce and roll out the state-of-the-art security and Mobile Device Management (MDM) solution - Samsung Knox. This is done in partnership with Delivery & More Company, Kuwait’s leading delivery company, marking a significant milestone for the delivery services in Kuwait, and a first-of-its-kind within this sector. Kuwait Times spoke with Fadi Abu Shamat, Head of Mobile eXperience Division at Samsung Gulf Electronics, to learn more.

Kuwait Times: How does Samsung Knox specifically impact delivery operations in Kuwait?

Fadi Abu Shamat: Samsung Knox, a leading security and MDM solution, converts mobile phones into specialized devices for delivery riders, ensuring security and efficiency. Enabling policies for constant device connectivity, regulated data usage and controlled app access enhances the speed and efficiency of order deliveries. Remote-control capabilities of Knox offer troubleshooting options, minimizing disruptions.

KT: What benefits does Knox offer in terms of the software and hardware aspects?

Fadi Abu Shamat, Head of Mobile eXperience Division at Samsung Gulf Electronics.

Abu Shamat: Knox provides analytics for actionable insights, enabling delivery companies to refine strategies, optimize routes and deliver cost-effective services.

KT: Could you describe the strategic alignment between Samsung and Sharing Group in this initiative?

Abu Shamat: Samsung’s alignment with Sharing Group expands its solutions business in Kuwait, capitalizing on the growing demand for advanced mobile device management and security solutions tailored to the local market.

KT: How does Samsung Knox’s features respond to the growing needs of the last-mile delivery industry in Kuwait?

Abu Shamat: Samsung Knox responds to the dynamic growth in the last-mile delivery sector, meeting heightened customer expectations during the pandemic. The system ensures secure and efficient connectivity, limits on data usage and app access management, enhancing the delivery experience and customer satisfaction.

KT: Could you elaborate on the unique value that Samsung Knox brings to the Kuwaiti market, particularly to local businesses?

Abu Shamat: Knox offers a scalable, adaptable and flexible solution recognized for strong security features. Customizable, affordable and high-value, Knox safeguards data and meets the distinct requirements of businesses in Kuwait, reinforcing Samsung’s commitment to innovative solutions.

KT: What is the long-term vision for Knox in Kuwait?

Abu Shamat: Samsung envisions Knox as the leading security and MDM solution for businesses in Kuwait, extending services to government entities, semi-government organizations and large corporations to enhance their operations through state-of-the-art technology.