KUWAIT: National Bank of Kuwait (NBK) always seeks to solidify its leadership in the banking sector, by offering customers top-notch services that meet their needs and live up to their various expectations and lifestyles. In this context, the bank announced enhancing the range of services and offers provided to Premium Banking, including Privilege Banking and Thahabi Customers, to make them more inclusive and better than ever.

Aiming to enhance customers’ banking experience and achieve the highest satisfaction level, the bank has developed 5 main pillars including: Exclusivity, Investment, Advantages, Freebies and Lifestyle Offers for day-to-day luxuries. NBK offers Privilege Banking Customers an exclusive array of services that has been strengthened to ensure a quality customer experience. These services include: a Dedicated Global Relationship Manager taking care of all their local and global banking needs, as well as a wide range of preferential services and financial products, Premium Services Lounges and Premium Concierge Service.

The bank also gives its customers the chance to discover investment products such as Islamic KD Ijara Fund, Watani KD Money Market Fund, Mutual Funds, SmartWealth by NBK Capital, Watani Brokerage and GCC bonds. Furthermore, Privilege Customers can avail the advantages of Family Banking Services, Global Banking, NBK Home Banking and Multicurrency cash delivery in Kuwait.

Lastly, one of the strongest additions to the Privilege banking package is the new travel experience where customers can benefit from the following services: Fast Track check in, Extra Luggage, Free Limousine, Exclusive Hotel Offers, Free Luggage Delivery, Discounted umrah Packages, Visa Assistance and a discount on Samsonite products. Every Privilege customer can travel with ease when utilizing the new services available.

In addition to Privilege Banking NBK has also enhanced the Thahabi package. Adding a range of superior benefits to Thahabi Customers that include adding a new advantage called Gym of choice to support a healthy lifestyle along with investment products such as, SmartWealth by NBK Capital and Watani Brokerage to support in creating the life customers want.

Thahabi Customers may also enjoy a Personal Banking Officer taking care of all customers’ banking and investment needs, Premium Services Lounges where they can enjoy the comfort of premium services lounges, and access to Premium Concierge Services for customers convenience locally and abroad.

NBK is the only bank in Kuwait that provides customers with this wide range of superior benefits and offers to satisfy their preferences. In addition, it is always striving to add even more exclusive offers all year round, to deliver a rewarding and comprehensive banking experience.

Speaking on these offers, Hisham Al-Nusif, Deputy GM - Consumer Banking Group at NBK said: “NBK always strives to provide superior exclusive offers and benefits to Privilege Banking Customers, so as to enrich their banking experience, reflecting our dedication to offer them top-notch and highly luxurious banking services.”

“We are well aware of our customers’ preferences, as we keep constant communication with them through different channels, reflecting our keenness to maximize their benefit from the exceptional services, offers and rewards carefully designed to meet their needs and even exceed their expectations,” he added. “NBK leverages its long-standing partnerships with leading institutions across many sectors to offer its customers top-notch offers, benefits and discounts,” he noted.

In addition to the services mentioned above NBK also provides Premium Banking Customers with Family Banking package, Premium Banking Teller Services giving them priority in making their transactions in a quick and easy way, in addition to card home delivery service, priority status when contacting NBK Call Center. It is worth mentioning that over the past years, NBK was able to maintain top-notch Privilege Banking services, and is always striving to offer customers a more innovative banking experience.