KUWAIT: National Bank of Kuwait (NBK) remains dedicated to enhancing the digital services offered to customers through NBK Mobile Banking App. This commitment involves the incorporation of new features and enhancements to the App, all meticulously crafted to align with customers’ needs and aspirations. As part of this initiative, NBK has introduced a comprehensive set of new services that empower customers to seamlessly and securely manage their accounts, enabling a wider range of transactions to be conducted conveniently at any time and from anywhere.

Customers can access the newly introduced services by updating and submitting the request via NBK Mobile Banking App, offering them the convenience of doing so anytime and anywhere. These services are accessible 24/7, providing an effortless and secure experience.

FlexiPay

Customers holding eligible NBK credit cards are provided with the flexibility to make payments for their in-store or online purchases, whether conducted locally or internationally. This option allows them to cover transactions up to KD 150 using the FlexiPay service, with the added convenience of splitting the payment into manageable 12-month installments that carry no interest. This advantageous service is accessible to eligible NBK credit card holders at a wide range of points of sale, notably including participating outlets like “Gate,” Jarir Bookstore, Fantasy World, Unitech Medical Devices Company, and Samsung Al-Babtain.

Temporarily block/unblock credit cards

Users have the capability to easily block or unblock their credit cards using the NBK Mobile Banking App with just a few simple steps. The service is instant, safe, and available around the clock.

Report lost/stolen cards

Users can report/lost stolen cards with a click of a button via NBK Mobile Banking APP. Once the card has been reported, a replacement card will be issued automatically.

Transfer receipt

Users will get a transfer receipt after making transfers: between own accounts, local, and international transfers. They can also refer to the account statement, go to the transfer transaction, and get the transfer receipt.

Open and manage NBK investment funds

Private Banking users can open and manage NBK Investment Funds through NBK Mobile Banking App. This process is safe, secured, and accessible anytime anywhere.

Login with another user

Users now have the ability to log into NBK Mobile Banking App using a different username on the same registered device. A new button, “Login with Another User,” has been introduced to facilitate this process.

Manage the registered devices

Users can now manage their registered devices on NBK Mobile Banking thru the application itself. They can add a device or delete it. For the safety and security of the customer, NBK is keen to limit the number of devices allowed to register for the service.

In response to the introduction of these new features, Mohammed Al-Dakheel, Head of Mobile Banking, Consumer Banking Group at National Bank of Kuwait said, “ Our commitment lies in ensuring that our digital innovation translates into the delivery of advanced digital services and products to our valued customers. To attain this goal, our utmost priority remains the constant enhancement of the NBK Mobile Banking App—an essential platform on which our customers place their trust to seamlessly conduct their transactions”.

“All newly introduced features and services are meticulously designed to cater to our customers’ needs. We attain a deep understanding of these needs through continuous and attentive communication, ensuring that every detail is taken into consideration. Addressing these requirements as our goals, we recognize their significance in delivering an exceptional banking experience to our customers.”

Moreover, Al-Dakheel highlighted the importance of the newly incorporated services within the NBK Mobile Banking App, underscoring their effectiveness in meeting the ongoing needs of a multitude of customers in their daily routines. He also underscored NBK’s objective of encouraging customers to engage in their transactions using the diverse range of NBK digital channels.

Through NBK Mobile Banking APP, NBK aims to offer customers a secure platform to conveniently manage their finances at any given moment. This service facilitates a wide range of banking activities, including opening new accounts, monitoring transactions on accounts and credit cards, accessing accumulated NBK Miles and NBK Rewards Program points, settling credit card balances, making payments for electronic bills, locating the nearest NBK branches, ATMs, and CDMs across Kuwait, submitting requests for account statements and cheque-books, updating personal information, and handling other related tasks. Customers can easily download NBK Mobile Banking App, which is currently accessible on various platforms including the Apple Store, Google Play Store, and the Huawei App Gallery.