The “Blue Bird” is the symbol of Kuwait Airways. Bad establishments can bear the name of Kuwait and bring a bad image for the country, just like the cases in other Arab nations, but the influence will never be like that of Blue Bird which is a reflection of our homeland and a direction for us. Kuwait Airways has been subjected to many attacks, few of them are justified, and many had other intentions. Some of the attacks were meant for the country itself or an attempt to privatize it, yet Kuwait’s Blue Bird is still resisting all attacks.

I was shocked while reading about the number of aircraft owned by Gulf countries. It stated that Kuwait Airways owns the least number of aircraft. I hope that in this new era, Kuwait Airways will receive the support it needs to expand and spread in the world’s skies - carrying a positive image about Kuwait. It is necessary to avoid flaws. The best way to recognize these flaws is to give opportunity for people to express themselves and lay their complaints as feedbacks. They can separate the malicious complaints from the constructive criticisms that call for reform.

The management should address complaints and mistakes that are occurring frequently. There is no excuse to repeat mistakes. There are a lot of complaints about delays, price differences between classes and bad seats in some aircraft. Other complaints include the types of food, bad reception, and replies during booking as well as the pilot’s efficiency. How do we strengthen the positives and reduce negatives?

The first rule is to acknowledge that mistakes are part of the dynamics, and no matter how successful you are, there will be drawbacks. Constructive criticisms should be tolerated so as to avoid common mistakes. The best solution for this syndrome is to follow up and re-strategize. Successful leaders create a follow-up system for feedbacks and sustainable growth. This will help in promoting Kuwait Airways and Kuwait’s image.

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