KUWAIT: The Public Authority for Civil Information (PACI) and Mobile Telecommunications Company - Zain announced the signing of a collaboration agreement. This partnership will integrate PACI’s Geographic Information Systems (GIS) portal and ‘Kuwait Finder’ services with Zain’s systems, allowing the company to significantly improve its customer service efficiency across multiple levels.
The announcement was made at a signing ceremony held at PACI headquarters, attended by PACI Acting General Manager Mansour Al Mithin, Zain Kuwait CEO Nawaf Algharabally, Zain Kuwait Chief Government Affairs and Business Development Officer Malek Jaber Al Sabah, along with other PACI officials and Zain executives. PACI Acting General Manager Mansour Al Mithin welcomed Zain to the list of organizations benefiting from PACI’s GIS services, which are provided to over 300 government and private organizations in Kuwait. The GIS portal offers capabilities and data that can be integrated with each organization’s systems, enhancing the services they provide to their customers and users.
Al Mithin explained that PACI makes processed data available through the GIS portal, which is compiled and updated via various projects such as spatial photography/videography, drone scanning, and other initiatives aimed at creating an advanced, highly accurate foundational map to serve Kuwait’s developmental projects and empower the nation’s business sector. He emphasized the importance of these projects in supporting PACI’s digital transformation efforts, particularly those related to logging building addresses. This has positively impacted the ‘Kuwait Finder’ app’s data, strengthening the trust of its 2.5 million users and over 50 organizations that have integrated the app’s interface into their own platforms.
Zain Kuwait CEO Nawaf Algharabally expressed his excitement about the collaboration with PACI, calling it a successful example of a strategic partnership between the public and private sectors. He noted that PACI’s GIS data would significantly enhance Zain’s Business Intelligence systems, improving service levels for Kuwait’s largest customer base. Algharabally mentioned that this partnership would pave the way for further collaborations with PACI. Zain plans to use PACI’s geographic data and detailed 3D models for network planning projects, which will improve customer experience and operational efficiency, thanks to PACI’s comprehensive scans of all areas in Kuwait.
He affirmed Zain’s commitment to leveraging strategic partnerships with major public and private sector organizations to achieve full digital transformation and enhance the company’s service offerings. The company strives to exceed customer expectations and deliver world-class services to the biggest family of subscribers in Kuwait. The signing ceremony also included discussions on future collaborations between Zain and PACI in a number of other related areas to deliver enhanced services to citizens and residents in Kuwait.