KUWAIT: In its ongoing efforts to establish itself as the bank of the future, Gulf Bank is preparing to launch the second phase of its core banking services system. This marks a transformative step in the bank’s digital transformation journey, aimed at enhancing operational efficiency and easing banking transactions for customers.

In a press statement, Mohammad Al-Qattan, Gulf Bank’s General Manager of Consumer Banking, confirmed that Gulf Bank now has a robust technological infrastructure that is among the most advanced and best in the banking sector. This makes it exceptionally well-prepared to meet banking needs and offer outstanding digital services. He pointed out that the bank’s digital transformation is rapidly progressing towards leadership, fulfilling customers’ demands for advanced banking services. He also emphasized that investing in comprehensive technological solutions is a fundamental pillar of Gulf Bank’s strategy.

Al-Qattan mentioned that last year’s total revamp of the Gulf Bank mobile app marked a significant milestone in the bank’s transformation journey. This update has impacted a range of services and banking transactions, enhancing accessibility, simplifying processes, and ensuring availability to everyone, anywhere, at any time, through an interface that is easy to use, fast, and secure.

He further stated that the app offers Gulf Bank customers numerous outstanding banking services, some of which are exclusive to them, with continuous efforts to innovate and expand these services. Additionally, he noted that the digital transformation extends to improving electronic services, branches, ATMs, and the Call Center, aiming to position Gulf Bank’s services as some of the most convenient, quickest, and top-rated in the banking industry, leveraging technology that exceeds customer expectations.

He further highlighted that these developments have effectively increased the number of app users by more than 78 percent last year, with mobile banking transfers rising by 236 percent over the last three years. Al-Qattan concluded his statements by saying, “Gulf Bank is committed to providing advanced products and services to its customers by studying their banking needs and requirements. The bank consistently works to enhance and expand its services, incorporating the most recent and effective technological solutions in the field of financial banking services.”

Gulf Bank’s vision is to be the leading Kuwaiti Bank of the Future. The bank is constantly engaging and empowering its employees as part of an inclusive and diversified workplace in recognition of every employee’s role in delivering customer excellence and serving the community at large. With its extensive network of branches and innovative digital services, Gulf Bank is able to give its customers the choice of how and where to conduct their banking transactions, all while ensuring a simple and seamless banking experience.

Gulf Bank is committed to maintaining robust developments in sustainability at environmental, social and governance levels through diverse sustainability initiatives, strategically selected to benefit the Bank both internally and externally. Gulf Bank supports Kuwait Vision 2035 “New Kuwait” and works with various parties to achieve it.